Privacy Policy

This privacy policy explains how we may collect information from you via our website and how that information may be used subsequently. The purpose of this document is to inform you of the policies that have been put in place to protect your interests in this respect. By browsing and using our website you agree to this policy governing your use of the website. If you do not accept this policy, you must not use our website. This policy applies only to this website and not to other websites to which we provide links. We also enter into agreements with commercial partners whose websites may be co-branded or framed by us and which you may visit directly through our website. These websites are not subject to our privacy policy. You are advised to read the privacy policy of such other websites. Mentor in Greece, its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any websites which it may link to. We may change our privacy policy from time to time without notification and you should regularly review this policy when you visit our site.

Personal Information-Handling
We will process all the data we collect and hold in accordance with applicable law. As further explained in this policy statement, we will ensure the quality and security of your data and we will fully respect your rights, interests and fundamental freedoms with regard to your data.

Legitimate Use
We will only collect, record, process and store data which is needed to book your programme and fulfil our contractual obligations towards our clients, our partners, and agents; to ensure the booking of your programme, ancillary requirements or to comply with legal requirements. We may disclose to any other company or companies, and to third parties authorized by us, such information as may be necessary to provide you with programme and services you have requested or for the purpose of verification of details relating to your data held by us for legitimate purposes.

Collection of Information
In order to organize & provide the travel service(s) that you want; we need to know your requirements. We find these out by asking you to fill the corresponding request forms provided on our website, by reading your comments and by looking at which are the most popular areas of our site.

Collection and Handling of Personal Information
We will only collect personal information from you (such as name, address, telephone number, email address, credit card or banking information etc) which you have provided voluntarily to us either by completing registration and booking form or sending emails to us. Please do not submit your personal data to us if you do not wish us to collect it. We will only use this data for the purposes you have expressly authorized or as set out in this privacy policy and will never pass it to third parties without your consent. Please note that certain customs and immigration authorities will require access to passenger information by us.

We will hold your details on file and may, from time to time, contact you either by brochure or direct mail with information on products or services offered by Mentor in Greece. If you do not wish your information to be treated in this way, you can unsubscribe from our mailing list using the links at the bottom of our email.

In addition to asking you to submit personal information, we may collect information about you automatically when you visit the site. The collection of information may involve the use of cookies and web beacons. The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.

www.mentoringreece.com uses all features of Google Analytics for Display Advertisers. We use remarketing with Google AdWords and Analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to websites that have the Google Display Network implemented.

www.mentoringreece.com uses first-party cookies and third-party cookies together to inform, optimize, and serve ads based on visitor’s past visits to our website.

We take our users’ privacy very seriously. When creating remarketing lists, we don’t use any sensitive information such as financial status, sexual orientation, and other sensitive categories.
Visitors can opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads by visiting the Ads Preferences Manager.

Use of Your Information
You agree that we may obtain, hold, correlate, merge and use your information (including personal information) for the purpose of providing you with our holiday information and ancillary services and for our internal business purposes.

Sharing Information
Mentor in Greece and its employees, fully respect your privacy and we pledge that your personal information will never be shared with third parties.

Monitoring Procedure
We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy.

Security of Information
We will employ effective procedures and safeguards to ensure that the data we hold on you is adequate, relevant and not excessive in relation to the purposes for which they were obtained, as well as accurate and up-to-date. Where we become aware of any inaccuracies in the data we hold, we will correct and, where appropriate, delete incorrect data. Retention periods are in place to ensure that data are only stored whilst they are required for the purposes in question or to meet legal and regulatory requirements. Where data are no longer required, we will ensure that they are disposed of in a secure manner.

We will only provide access to data on you to those of our employees, agents or partners, who need such access in order to carry out any necessary processing. We have taken appropriate steps to ensure the security of data, whether it is stored in computer systems, paper files or other storage media. We expect the same high standards of security and confidentiality of any agents or sub-contractors we employ to process data for us. No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites. However we use our reasonable endeavors to protect the security of your personal information from unauthorized access or use. This provides that the information which we hold about you should be processed fairly and lawfully and should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. Please help us to keep your personal information accurate by updating your registration details on the website. We will maintain records relating to your use of this web site for information and transactional purposes on-line (including information about you provided by yourself or by third parties). We shall be entitled to process those data for the purpose of providing your requirements, requests and to keep you informed of further products from us, which may be of interest (unless you e-mail us & asking to exclude you from such offers o. (In case that you use more than one e-mail address to communicate with us, please notify us of each e-mail account you use.)
We will not send you e-mails that you do not want, but we cannot guarantee that third parties to whom your details are sent will not do so. If at any time you feel that we have not adhered to these principles, please either notify us by telephone, fax or e-mail and we will use all commercially reasonable efforts to determine and correct the problem promptly. Mentor in Greece is at your disposal for any potential clarifications, further questions or comments about privacy.

Information to You
When we collect data from you, we will identify ourselves and inform you of the purpose(s) for which we collect the data. If we have obtained data on you other than directly from you, we will inform you of this as soon as practicable after we have entered the data in our files or computers (unless you were already aware of the fact).

Special Restrictions on the Use of Sensitive Data
When we do collect such data, it will be limited to data which are:
– required to be kept by law
– clearly and strictly necessary to fulfill a contract between you and us in order to book your holiday and make the necessary travel arrangements.

Changing or Accessing Your Information
Should your personal information change (e.g. your alternative address), or if you wish to review or receive copies of the personal information we hold about you, or have any other queries (e.g. delete your personal information from our records or the website’s database) please contact: Mentor in Greece
E-mail: [email protected] including full details of your request.

Your Rights
You have the right to require us to cease the communication of advertising or marketing material to you, and we will ensure that your request is complied with. You have the right to see all the data we hold on you. Should you wish to have access to all or a particular part of your data, please contact us at the address above. The information will be forwarded to you within an appropriate period of time in accordance with national legislation, but in any event no more than 40 days from the date of such request for access. Where any discrepancies are discovered following your enquiry, we will take immediate steps to validate and, where appropriate, correct our records. We will confirm the actions taken in writing to you within an appropriate period of time in accordance with national legislation, but in any event no more than 40 days after receiving your request to amend our records.

Personal data we collect

 When you register for any of our services, you may provide us with:

  • Your personal details, including your address, email address, phone number and date of birth.
  • Your account login details, such as your username and the password you chose.

When you browse our websites or use our mobile apps, we may collect:

  • Travel preferences.
  • Information about your browsing behaviour on our websites and mobile apps.
  • Information about when you click on one of our adverts, including those shown on other organizations’ websites.
  • Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
  • Social preferences, interests and activities.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:

  • Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
  • Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
  • Your feedback and contributions to customer surveys and questionnaires.

Personal data you provide about other individuals:

  • We use personal data about other individuals provided by you, such as those people on your booking.
  • By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.

Using your personal data
We use your personal data in a variety of ways, as explained below.

To provide the products and services you request

We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.

To manage and improve our products, services and day-to-day operations

We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition program(s) and other services. We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services. We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes. We use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, shops, IT systems, security, know-how and the way we communicate with you.

To personalize your experience

We want to ensure that marketing communications relating to our products and services, and those of our suppliers, including online advertising, are relevant to your interests. To do this, we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you. Looking at your browsing behavior and purchases helps us to better understand you as a customer and it allows us to provide you with personalized offers and services. We may also measure your responses to marketing communications relating to products and services we offer, which enables us to offer you products and services that better meet your needs as a customer. If you do not want to receive a personalized service from us, you can change your preference online, over the phone or by writing (e.g. email) to us at any time. We will update our records as soon as we can.

To make contact and interact with you

We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you. We do not sell your personal data to third parties.

 

Market research

We like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to take part or continue in our market research.

Sharing personal data with suppliers and retail partners

In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies. We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, advertising campaign, market research, processing payments and delivering products and services. We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk. When we share personal data with other organizations we require them to keep it safe, and they must not use your personal data for their own marketing purposes. We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.

Sharing personal data with regulatory authorities

So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may assist where appropriate. We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.

Protecting your personal data

We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorized access, use, alteration and disclosure. The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential. The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice. These protections include, but are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission , and appropriate security measures.

Data retention

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymize this data.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

About cookies and similar technologies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience.

If you leave a comment on our site you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

What rights you have over your data

If you have an account or have left comments on this website, you can request to receive an export file of the personal data we hold about you, including any data you have provided to us by contacting Mentor in Greece at [email protected]. You can also request that we delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Links to other websites

Our websites may contain links to websites operated by other organizations that have their own privacy notices. Please make sure you read the terms and conditions and privacy notice carefully before providing any personal data on another organization’s website as we do not accept any responsibility or liability for websites of other organizations.

Social media features

Our websites or mobile apps may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy notices. Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.

Accessing and updating your personal data; and complaints

You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account or booking. You can write to us asking for a copy of other personal data we hold about you. Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs. We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know. You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organization. We will update or erase your data, unless we have to keep it for legitimate business or legal purposes. You can also contact us if you have a complaint about how we collect, store or use your personal data. Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorized to make such a request or complaint when you contact us on behalf of someone else.

Legal basis for processing personal data

We will only collect and use your personal data if at least one of the following conditions applies:

  • We have your consent;

Example: Customer account

You give us permission to process your personal data when you register for a customer account.

  • It is necessary for a contract with you or to take steps at your request prior to entering into a contract;

Example: To provide the products and services you request

We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.

  • It is necessary for us to comply with a legal obligation;

Example: Sharing personal data with regulatory authorities So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

  • It is necessary to protect your vital interests or those of another individual;

Example: In an emergency

Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.

  • It is in the public interest or we have official authority; or

Example: Security operations

We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.

  • It is in our or a third party’s legitimate interests and these are not overridden by your interests or rights.

Example: To personalize your experience

We may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.

Where we need to process special categories of personal data, for example health data for medical reasons, we will only do so if one or more additional conditions apply. For example, we have your explicit consent; it is necessary to protect the vital interests of you or another individual and you are physically or legally incapable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.

About cookies and similar technologies

Cookies are small data files that allow a website or a mobile app to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience.

If you leave a comment on our site you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

With our permission, cookies may be placed on our websites and mobile apps by other organisations. For example, we use cookies to do the following:

To improve the way our websites and mobile apps work

Cookies allow us to assess and improve the way our websites and mobile apps work so that we can personalize your experience and allow you to use many of their useful features. For example, cookies help us to keep track of what you are booking as you move through each stage of the booking process; they help us to remember your preferences such as recent searches or shortlisted holidays, and the contents of your online shopping basket.

To improve the performance of our websites and mobile apps

Cookies can help us to understand how our websites and mobile apps are being used, for example, by telling us if you get an error message as you browse, to test different designs of our website and mobile app pages. Website analytics, including Google Analytics, provides information about the number of visitors to our website and mobile apps, which parts of our website and mobile apps are most popular and if there are any trends such as one specific page being viewed mostly by people in a particular country. These cookies help us to improve your experience.

Website analytics:

Website analytics, including Google Analytics, help us understand how visitors engage with our website. We can view a variety of reports about how visitors interact with our website and mobile apps so that they can improve it.

Website analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our website and mobile apps. We then use the information to compile reports and to help us improve our site.

For example, Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit Google.

To deliver relevant online advertising

We use cookies to help us deliver online advertising that we believe is most relevant to you on our websites, mobile apps and other organisations’ websites. For example, these cookies help us to suggest flights from your nearest airport, holidays in destinations you have shown interest in or products you might like.

These cookies may collect data about your online behavior, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket.

This means that you may see our adverts on our websites, mobile apps and on other organisations’ websites.

To help us to deliver online advertising that is relevant to you, we may also combine data we collect through cookies in the browser of your devices with other data that we have collected.

To measure the effectiveness of our marketing communications, including online advertising

Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert so it does not become too repetitive. We also use cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.

How to turn cookies off

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. However, we cannot tell if you are signed in without using cookies, so you would not be able to post comments.

All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. To understand these settings, the following links may be helpful, or you can use the Help option in your browser for more details.

Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us by messaging us at [email protected].

Changes to our Notice

This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Privacy Notice changes.